Chapter 5: The Human Side – Tenant Management Essentials
✔️ Online rent collection — no cash, no stress
✔️ Ticketed maintenance — no 2am calls
✔️ Clear, professional communication
✔️ Handle late rent fast — document everything
✔️ Hire a property manager when scaling
Good tenants need great systems.
You stay sane. Units stay full.
We run property management like a business — not a hobby.